Refunds

If you are not satisfied with our services, you can request a full refund of the VDS service fee in 7 days. The 7 days of grace period starts with the payment of the first invoice. License fees, Additional IP fees and Custom Service fees are not refundable. Customized payment plans and VDSes are not refundable. Dedicated servers are also non refundable. No refunds of any kind will be given if the account in question has violated our Terms of Service prior to the cancellation request.

Late Payments

If at any time, your hosting payments become past due, you will receive notifications via email (3 notifications in total, to the most recently updated email address on file within your client area) with instructions on rectifying the situation. Please note that NenoCode holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances.

All accounts 3 days past due will be assessed a 25% late fee, with a minimum of $5.00 USD, which will be added to the overdue invoice.

Accounts and servers will get automatically suspended of service if payment for hosting is not received 7 days after the due payment date.

If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A $25.00 USD charge back fee will be added to the amount disputed by the customer.

We only accept PaypPal for payment of services. In the event that your payment is not made and we are unable to contact you, then the previously mentioned fees to enable your account shall apply. Installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.

Any debt not paid 60 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a $25.00 USD collection fee added to the balance previously due.